SHIPPING POLICY
Delivery
Orders placed before 5pm on any working day will be dispatched within 2 working days subject to product availability, (please note: at certain times of the year, this may be slightly longer). Orders placed after 5pm, or during a weekend will go into the next working day. We do however aim to get your order sent out the day following your order.
Our delivery charge is a flat rate regardless of the size of the parcel.
We can only deliver standard postage to PO Box addresses.
If using the tracked postage option, you will receive an email with your tracking details once your parcel has shipped. If you add your mobile number to the order you will also receive a text message with the tracking details and delivery options included. We ship out orders Monday to Friday.
We cannot combine separate orders for you, unless you contact us by email and we confirm that we can do this for you, Simply because orders that are already in the packing stage cannot have any additional items added to the order.
Delivery Charges
*Royal Mail Tracked (UK) - £2.99 - (Approx arrival 1-2 working days)
*Royal Mail International Standard - £12.00 - (Approx arrival 6-7 working days)
*Royal Mail International Tracked - £17.00 - (Approx arrival 3-7 working days)
Free Postage Option
Royal Mail Free Delivery is available to UK Mainland Address's on orders of goods over £40.00, this option will ship Royal Mail standard post.
Royal Mail Free International Delivery is available to UK Mainland Address's on orders of goods over £100.00, this option will ship Royal Mail standard post.
This includes goods only and not workshops or a combination of workshops and goods.
Please make sure that you have entered the correct shipping details. In the case of an incorrect address and the parcel being returned to us, you will be liable for the cost of the redelivery.
RETURN & EXCHANGE POLICY
We want you to feel confident about shopping with Paperbabe Stamps. If you have a problem, or are unhappy with your purchase, we will try to put the matter right.
Under the United Kingdom's Distance Selling regulations, you have the right to cancel the contract for the purchase of any item within 14 days of delivery. You should be aware that once we begin the delivery process, you would not be able to cancel any contract for services carried out by us (e.g. postage and packing). As soon as we receive notice of your cancellation of the order, and the items have been returned to us in perfect condition in 14 days or less from the date of cancellation, we will refund the purchase price for that item/items. The refund doesn't include the return postage costs unless the product is deemed faulty by ourselves.
If you want to return an item/items, please re-package the goods securely and send them back to us within seven working days of the item was delivered to you. For your protection we recommend that you use a recorded delivery service for returns, as we will not accept responsibility for goods lost in transit. You need to contact us via email before returning items to us, as well as notifying us within 2 days of receiving your order if there is an item missing or damaged in your order.
If you are returning goods for reasons other than damage or defects, we will be happy to refund you for the returned items (excluding postage and packaging) providing they are returned within 14 days of receipt, in re-saleable condition and in their original packaging.
This does not affect your statutory rights.
Refunds take 2 to 3 working days to be processed from ourselves.
All of our returns are handled by Royal Mail
Unfortunately personalised items or items (material) cut to order are non refundable